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Some online services suspended

For the sake of prudence, the Electrical & Mechanical Services Department announced that it suspended several online services after it suspected that part of its network system had been hacked.   Apart from explaining that the initial decision to temporarily suspend some online services was due to an abnormality found in the network system today, the department expressed that it is very concerned about the incident.   An initial investigation revealed that no leakage of personal data has been found.    Online services including Registration & Permit Office Appointment Booking, the Online Continuous Professional Development Training Platform for Registered Electrical Workers and the electronic platform for the lift and escalator trade have been suspended.   For prudence's sake, the department made it clear that it will notify people concerned and added that if anyone encounters any suspicious circumstances, they should report it to Police promptly.   It apologised
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Alfred Sit visits 1823 centre

Secretary for Innovation & Technology Alfred Sit today visited the 1823 Government Call Centre to thank those handling public questions and complaints about government services.   Managed by the Efficiency Office, the 1823 centre provides one-stop round-the-clock service to answer enquiries for 23 participating departments and receive complaints, suggestions and compliments on all government services.   Mr Sit said that public demands for 1823 services are on the increase, in particular epidemic-related enquiries. In 2020, it received some 4.74 million calls and 500,000 emails and text messages from the Tell me@1823 mobile app.   He encouraged 1823 staff to serve the public with dedication on the front line to foster communication between the Government and the people.   In fighting COVID-19, the 1823 Government Call Centre supports related hotlines including the COVID-19 hotline for the Department of Health, the CuMask+™ hotline, the Universal Community Testing Programme hotline and the Return2hk Scheme hotline.   While according priority in handling calls related to the pandemic, 1823 maintains normal services as far as possible.
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